Privacy Policy: eIFU website​

Summary

Who this Privacy Policy applies to and what it covers

This Privacy Policy applies to the users of the IFUcare websites of Qarad BV, with registered office address at Cipalstraat 3, 2440 Geel, Belgium (“Qarad”, “we”, “us” or “our”) as well as to the users of the Freephone service to request a paper copy of a document.

As the Data Controller, we are committed to protecting your privacy and handling your information in an open and transparent manner. This applies to the activities outlined in this Privacy Policy.

This Privacy Policy sets out how we will collect, handle, store and protect information about you when you use “our Website”.

When we refer to “our Website” or “this Website” in this policy we mean the IFUcare webpages, created by Qarad. When in doubt whether a webpage is subject to this policy, please reach out to
security@qbdgroup.com and it will be confirmed to you.

This Privacy Policy also contains information about when we share your personal data with third parties (for example, the manufacturer of the product).

In this Privacy Policy, your information is sometimes called “personal data” or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal information as “processing” such personal information.

What information we collect

When downloading a document

When you use the website to download a document (e.g. Instructions for use), we do not collect or obtain any personal data about you.

We solely collect information about the download itself:

• • At which time was a document downloaded?
  • What is the name of the manufacturer whose document was downloaded?
  • What were the characteristics of the document?

This information is solely used for informative purposes.

When subscribing to product updates

When subscribing to document updates the following personal information is processed after you have given your consent by voluntarily subscribing:

• • Email address

When you are registered as a restricted access user

When registered as a restricted access user the following personal information is processed:

• • Email address

When requesting a (paper) copy of a document

When requesting a (paper) copy of a document available on the IFUcare website we process the following information of you:

• • Email address
  • Name
  • Profession (HCP / Patient)
  • Telephone number
  • Fax number (when requesting a copy to be send by fax)
  • Shipping details (when requesting a paper copy)
  • Country in which the product for which you request a document copy will be used
  • Language in which you would like to receive the requested copy

How we use information about you

When downloading a document

We do not collect personal information, therefore no information can or shall be used.

When subscribing to product updates

The personal information gathered is used to send you product update notifications for the products you have subscribed to.

When you are registered as a restricted access user

The personal information gathered is used to grant you access to restricted product documentation.

When requesting a (paper) copy of a document

The personal information is used to be able to:

• • contact you in case additional information is needed in relation to you request;
  • send you the correct documentation in relation to:
    • the country specificity of certain documents;
    • the audience to which the documentation applies (Health care professional vs Patient);
    • the preferred language in which you would like to receive the requested document.
  • send you the copy of the requested document via a delivery method of your choice.

When you contact support@IFUcare.io

The legal grounds we use for processing personal information

When downloading a document

We do not collect personal information, therefore no information can or shall be processed.

When subscribing to product updates

We use your personal information to fulfill the notifications described above, only after having received your consent (through subscribing).

When you are registered as a restricted access user

The processing of your personal information is necessary either for the performance of the agreement you entered into with us or, where no contractual relationship exists, based on our legitimate interest in providing you with access to restricted content.

When requesting a (paper) copy of a document

The processing of your personal information is necessary either for the performance of the agreement you entered into with us or, where no contractual relationship exists, based on our legitimate interest in responding to and managing your copy request as described above.

When you contact support@IFUcare.io

Who we disclose your information to

When downloading a document

We do not collect personal information, therefore no information can or shall be shared with third parties.

When subscribing to product updates

We do not share your personal information with third parties unless explicitly needed for the fulfillment of service notification.

When you are registered as a restricted access user

We do not share your personal information with third parties unless explicitly needed for restricted access provisioning.

When requesting a (paper) copy of a document

When we are not able to fulfill your paper copy request ourselves your personal information shall be shared when needed with the manufacturer of whom you requested a (paper) copy of a document.

When you contact support@IFUcare.io

We do not share your personal information with third parties unless explicitly needed for addressing your support request.

Protection of your personal information

When downloading a document

We do not collect personal information, therefore no information can or shall be protected.

When subscribing to product updates, when you are registered as a restricted access user, when requesting a (paper) copy of a document, and when you contact support@IFUcare.io

We use a range of physical, electronic and managerial measures to ensure that we keep your personal data secure, accurate and up to date. These measures include:

• • education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal data;
  • technological security measures, including fire walls, encryption, anti-virus software and restricted information access;

Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavour to protect personal data, we will endeavor to protect this information to the best of our ability.

How long we keep your information for

When downloading a document

We do not collect personal information, therefore no information can or shall be stored.

When subscribing to product updates

Your personal data, unless requested to be removed by the individual, is retained without limitation to demonstrate regulatory compliance.

When you are registered as a restricted access user

Your personal data is retained at the discretion of the manufacturer using a specific IFUcare website and thus falls subject to the privacy policy of said manufacturer.

When requesting a (paper) copy of a document

Your personal data is retained for 7 years to demonstrate regulatory compliance.

When you contact support@IFUcare.io

Your personal data is retained for 7 years to demonstrate regulatory compliance.

Where is my data stored

When downloading a document

We do not collect personal information, therefore no information can or shall be stored.

When subscribing to product updates

Your personal data is stored in the European Economic Area (EEA).

When you are registered as a restricted access user

Your personal data is stored in the European Economic Area (EEA).

When requesting a (paper) copy of a document

Your personal data is stored in the European Economic Area (EEA).

When you contact support@IFUcare.io

Your personal data is stored in the European Economic Area (EEA).

Your rights

You have various rights in relation to your personal data. In particular, you have a right to:

• • obtain confirmation that we are processing your personal data and request a copy of the personal data we hold about you;
  • ask that we update the personal data we hold about you, or correct such personal data that you think is incorrect or incomplete;
  • ask that we delete personal data that we hold about you, or restrict the way in which we use such personal data;
  • withdraw consent to our processing of your personal data (to the extent such processing is based on consent);
  • receive a copy of the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit such personal data to another party (to the extent the processing is based on consent or a contract);
  • object to our processing of your personal data.

To exercise any of your rights, or if you have any other questions about our use of your personal data, please email security@qbdgroup.com or call our office at +32(0)14 49 04 22. You may also use these contact details if you wish to make a complaint to us relating to your privacy.

Right to complain

If you are unhappy with the way we have handled your personal data or any privacy query or request that you have raised with us, you have a right to complain to the EU Data Protection Authority (“DPA”) in your jurisdiction.

The Belgian Data Protection Authority is supervisory authority for Qarad and can be contacted via:

Belgian Data Protection Authority Gegevensbeschermingautoriteit (GBA)
Rue de la Presse 35 / Drukpersstraat 35
1000 Bruxelles / 1000 Brussel
Tel. +32 2 274 48 00
e-mail: contact@apd-gba.be
Website: https://www.gegevensbeschermingsautoriteit.be/
https://www.dataprotectionauthority.be/

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