A Q&A with Dimitri Jordens, IFUcare, addressing how changing customer needs and evolving regulatory requirements are impacting on a new way of working and forging new innovations.
Subscription service
Our system now allows end users to subscribe to updates. They can leave an email address and are automatically notified when manufacturers release new content. This takes away a huge source of risk for manufacturers who face regulatory requirements to notify their users.
Restricted access functionality
We are also working to put in place restricted access. Previously, everything in our system was publicly accessible. With restricted access, we offer the possibility for a broader range of information to be managed – including technical drawings, regulatory data, and proprietary information.
What was the driving force?
With subscriptions, it was part regulatory, part customer demand. Regulation 2021/2226 requires manufacturers to provide updates to users who have downloaded a document. The restricted access was driven mainly by customer demand – the market asking us to go beyond regulatory content.
What further advancements can we expect?
The market may demand an overarching system where people can look for data on multiple manufacturers simultaneously. Since Covid-19, the market has become more vocal about access and simplicity. It's a completely different world compared to three years ago.
